Daniel Hinden
Azure Cloud Engineer
Orlando, Florida | 
(407) 756-5450
https://danielhinden.com/ | 
contact@danielhinden.com
https://www.linkedin.com/in/danielhinden/
Professional Experience
PRA Law Firm has been a leader in the Retail Loss Prevention Industry for over 20 years. Their technology stack comprises mostly of ASP.NET apps written in C#, with a SQL Server backend that is currently hosted in Azure.
Azure Cloud Engineer | PRA Law Firm (2021 - Present)
Develop, manage, and monitor critical business workloads in the Azure Cloud.
Key Responsibilities
- Administration duties across 365 in particular Exchange, Teams, Sharepoint, Azure AD and Intune.
- Manage multiple virtual machines hosting business critical workloads.
- Monitor, investigate, and resolve Microsoft Defender security events.
- Manage inventory of endpoint devices to support WFH environment.
- Design for high availability and disaster recovery.
- Ongoing project IT based work both internally and with various external outsourced partners.
Key Accomplishments
- Developed Identity and Access Management strategy for Microsoft 365 services and configured conditional access policies to support secure access.
- Configured Microsoft Intune environment for end user device management using MDM and MAM policies and managed remote application deployment to endpoints.
- Implemented Microsoft Teams and Teams Phone System to improve communication systems to support remote work environment during pandemic.
- Designed migration strategy to move critical workloads from IaaS environment to PaaS to increase availability, improve security, and reduce operating costs.
Project Manager | PRA Law Firm (2017 - 2021)
Multi-disciplinary role focused on leading critical technology, operations, and finance projects.
Key Responsibilities
- Managed critical vendor relationships and data integrations with technology partners.
- Managed employee IT training and security awareness campaigns.
Key Accomplishments
- Managed planning and migrations of premise-based IT systems during multiple corporate relocations.
- Assisted with the migration of all on premise servers and workloads to virtual servers in the Azure Cloud.
Business Analyst | PRA Law Firm (2007 - 2017)
Collaborated with all business departments to identify key processes and opportunities for improvement.
Key Responsibilities
- Acted as Lead Project Manager for all critical IT, Operations, and Finance projects.
- Supported efforts of GM and CFO to improve processes and reduce costs.
Key Accomplishments
- Identified KPIs and standardized corporate reporting systems.
- Reduced overall IT spending by over 30%, while improving service availability and security.
Systems Admin| PRA Law Firm (2003 - 2007)
Managed IT infrastructure and Active Directory.
Key Responsibilities
- Analyzed and implmented corporate IT security policies.
- Managed IT equipment inventory and purchasing.
- Directed team handling internal support tickets.
Key Accomplishments
- Developed advanced Contact Center IVR systems to improve customer experience and call flow.
- Modernized corporate websites and managed SEO functions.
IT Support| UCF (2002 - 2003)
Provided desktop and server support for the UCF Student Health Center.
Key Responsibilities
- Recommended technology solutions.
- Managed IT equipment inventory and purchasing.
- Handled all client support tickets.
Key Accomplishments
- Successfully multi-tasked IT projects and daily support tasks.
- Communicated effectively at all levels (staff, students, executives).
Education
Master of Business Administration
Crummer School of Business, Rollins College
- GPA: 3.9/4.0
- Earned Concentrations in Finance and International Business
- Beta Gamma Sigma, International Honor Society for Business Administration
- Professional Leadership Award - Professional MBA, Class 36
- Commencement Speaker at Graduation Ceremony
- International business project conducted in England for a large hospitality franchise
Bachelor of Science, Information Technology
University of Central Florida
- GPA: 3.5/4.0
- Upsilon Pi Epsilon, International Honor Society for the Computing and Information Disciplines
Certifications
Microsoft Azure Solutions Architect Expert (AZ-305)
Microsoft Certified Azure Administrator Associate (AZ-104)
Microsoft Certified Identity and Access Administrator Associate (SC-300)
Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
Microsoft 365 Certified Teams Administrator Associate (MS-700)
Azure/365 Fundamentals (AZ-900, DP-900, SC-900, PL-900, AI-900)
Certifications - Planned
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
Microsoft Certified: Azure Security Engineer Associate
Microsoft 365 Certified: Administrator Expert
Personal Projects
DANIELHINDEN.COM (Founder/Developer)
- A personal blog to encourage my learning in the web development and DevOps fields. I have a Portfolio section on my blog, whereby you can demo and read the documentation for multiple web apps I developed, all of which are hosted on Azure with their code repositories on GitHub. You can check out those apps in the portfolio section here: https://danielhinden.com/projects/
HINDENTECH.COM (Founder/Developer)
- The production environment that hosts my personal development projects. https://HindenTech.com/
This Resume is a Azure Serverless Web App
As part of the Cloud Resume Challenge, I created
this resume web page as a completely serverless web solution running on Azure. This popular online challenge is
designed for Cloud Engineers to showcase their cloud skills in a practical way, as it incorporates many
different Azure services such as Azure Functions and CosmosDb, besides implementing a full CI/CD approach
with automated testing and monitoring. This was an excellent mini-project that offers a real life demonstration
of my coding, Azure and DevOps skills. To read more about how I made this project, please read my blog post here on
the subject or click the image below (which is an architectural diagram of my finished solution).
